Accessibility

The Van Buren does not own or operate any parking in the area, however we have partnered with ParkWhiz to offer easy and reliable options in the area.

Some ParkWhiz locations do offer handicap-accessible spaces. When using ParkWhiz to book parking, look for the handicap-accessible logo under the amenities section just to be sure the location you want can accommodate your needs. Any location that displays that logo offers handicap-accessible parking. Please keep in mind that spaces booked on ParkWhiz aren’t necessarily assigned spaces and all accessible parking spaces are first-come, first-served by law.

Click HERE to book parking and additional information on ParkWhiz Accessibility can be found HERE.

Additionally, there is limited metered street parking and nearby lots that offer paid parking. Paid parking fills up quickly, so we recommend using Light Rail, Rideshare, or other transportation when possible. Please note: Guests of The Van Buren are not permitted to park in the Ziggy Magic Pizza Shop / Stardust Pinbar parking lot directly outside of our entrance.

Accessible tickets can only be purchased online at www.thevanburenphx.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their tickets canceled.

For general admission events, please contact the Box Office at 480.659.1641 or info@thevanburenphx.com to request Accessible seating. The accessible seating area can reach capacity early and is first-come, first-served.

For a reserved seating event, you do not need to call the box office to place an order as all of our accessible tickets are available through our website.

• Click on Filters button in the top right corner of your screen, then scroll to the bottom of the sidebar.
• After that, click the slide toggle to Show accessible tickets and choose which options best suit your needs.
• Then click Apply Filters.

Due to the venue's historic nature, the Mezzanine is only accessible by stairs. 

Due to the venue's historic nature, the Mezzanine upstairs is only accessible by stairs.

The main entrance to The Van Buren is accessible. Guests with Accessibility needs do not need to wait in the General Admission lines; they may check in at the main entrance security podium for assistance. Unfortunately, the mezzanine balcony is only accessible by staircase.

Assistive Listening Devices (ALDs) technology in The Van Buren is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please visit Guest Services or a member of our Security team to obtain a receiver. A photo ID is required to be held until the device is returned at the end of the event. (Note: There are limited quantities of receivers and they are loaned out on a first come, first served basis.)

• Download the Listen WIFI app via the App Store (Apple or Google)
• Visit Guest Services in the main lobby for assistance with the tech
• Connect to the audio channel in the app
• Enjoy the show!

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request to info@thevanburenphx.com at least three (3) weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. In the event of an venue evacuation, crew members will direct fans to safe exit routes and designated areas.

If medical assistance is needed, please contact the nearest crew member and they can radio for EMT assistance.

The Van Buren takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, The Van Buren cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

There are accessible stalls in each of the main restrooms, as well as a private accessible restroom located near the entrance (please ask a staff member for access.)

At The Van Buren, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.