What is Your Refund Policy?

 

Refunds are automatically issued when an event cancels. Refunds will be provided via the original point of purchase (TicketWeb or Ticketmaster).

If tickets were purchased with cash at the Box Office, an in-person refund will be required. Please present your tickets or order confirmation number. Support acts are subject to change without notice.

Support acts are always subject to change, there are no refunds when support acts cancel.

 

 

Can you scan my ticket from my phone?

 

Yes, please have the ticket(s) pulled up or dowloaded prior to reaching the entrance gates, with your phone’s brightness turned all the way up.

 

 

Can I purchase tickets for Crescent Ballroom and Valley Bar shows?

 

As of March 15, tickets for events at Crescent Ballroom and Valley Bar may be purchased online, at Stinkweeds Record Store, or day of show at the door (depending on availability).

For questions you may contact:

Crescent Ballroom 602-716-2222

Valley Bar 602-368-3121

 

When is the Box Office Open?

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at The Van Buren will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.thevanburenphx.com/calendar.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at The Van Buren.

You can also leave a message for our venue box office and we will respond as quickly as possible (info@thevanburenphx.com – (480) 659-1641)

For status on upcoming events, please check our website (thevanburenphx.com)

General Ticketing Information

Tickets for events at The Van Buren are sold explicitly via TicketWeb, Eventbrite or Ticketmaster. Purchasing tickets from any third party reseller (StubHub, Vivid Seats, Seat Geek, Craigslist, etc.) is done at the sole risk of the buyer and is not recommended. We are unable to guarantee or verify validity of tickets purchased from a third party.

 

Tickets believed to be purchased for the purpose of resale may be canceled at the discretion of TicketWeb, Ticketmaster, Eventbrite or The Van Buren.

 

Any orders over the stated ticket limit on any event may be canceled at the discretion of TicketWeb, Ticketmaster, Eventbrite or The Van Buren.

 

Can I Purchase Tickets at the Box Office?

Yes! Some fees apply (ranging from $3-5), depending on the ticket price.

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at The Van Buren will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.thevanburenphx.com/calendar.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at The Van Buren.