FAQ

General

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted – please be sure to bring printed proof of your negative test result, dated and time-stamped.

Will at home COVID-19 tests be accepted?

At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.

I am ineligible for vaccination due to underlying health conditions, am I unable to attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

Do you require a specific type of COVID-19 diagnostic test?

Events require proof of either a negative PCR or antigen COVID-19 diagnostic test.

Will I have to wear a mask?

Guests are encouraged to wear a mask if they’d like to.

Category: General

The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.

We continue to implement preventive measures at The Van Buren in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Implementing limited “touch” policies for handling tickets
  • Sanitizing wipe-downs of counters during the course of service in our concession and bar areas
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

What We Expect From Our Fans:

The CDC strongly recommends that all fans who are not fully vaccinated continue to wear face coverings unless they are actively eating, drinking or are otherwise exempt from having to wear a face covering.

Fully vaccinated individuals are not required to wear a face covering.

Currently, events at The Van Buren are proceeding as planned. We continue to work with individual touring artists, and to monitor the situation. For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation and will work to update our ticket purchasers with new information as it becomes available to us.

Category: General