FAQ

ADA and Special Needs

 

 

When a show includes reserved seating (sold via Ticketmaster or Eventbrite), please note the designated ADA seats available for purchase. For general admission events, please contact the Box Office to request ADA seating.

 

If you have an ADA or special needs request, please contact the Box Office in advance and we are happy to assist. Please call (480) 659-1641 or
Send us an e-mail
 and include your order confirmation number.

Age Restrictions

Age limits are specified for each individual event. Below are guidelines for those under the posted age limit. Due to capacity restrictions set forth by the local jurisdiction, all patrons regardless of age are required to have a ticket.

21+ Event: Ages 13-20 must be accompanied by parent/legal guardian. Ages 12 and under are not admitted.

18+ Event: Club nights: Ages 17 and under not admitted.
Non-club nights: Ages 13-17 must be accompanied by parent/legal guardian. Ages 12 and under not admitted.

16+ Event*: Ages 5-15 must be accompanied by a parent/legal guardian. Children 4 and under not admitted.

13+ Event*: Ages 5-12 must be accompanied by a parent/legal guardian. Children 4 and under not admitted.

All Ages Event*: Ages 5-12 must be accompanied by a parent/legal guardian. Children 4 and under not admitted.

*NOTE: Children ages 5-12 are required bring and wear their own protective ear muffs. Exceptions made for family and children’s shows will specify age restrictions in event details.

Category: Age Restrictions

General

At this time, none of our shows require health checks for entry, but please note that requirements and venue protocols (such as masking, testing, and vaccination) are subject to change. Be sure to check the event page for your show and our social media pages closer to the show date.

FOR SHOWS THAT REQUIRE VACCINATION/PROOF OF NEGATIVE COVID-19 TEST:

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted – please be sure to bring printed proof of your negative test result, dated and time-stamped.

Will at-home COVID-19 tests be accepted?

At-home rapid tests will not be accepted. Tests must come from a pharmacy or medical provider.

What kind of proof is acceptable?

Proof must be a printed or digital copy of a negative test result or vaccination, or the original vaccination card. A printed photocopy of your vaccination card is acceptable. Digital proof such as a photo of your vaccine card on your phone or screenshots of negative results will be accepted provided your name, date of birth, and date(s) of your vaccination(s) OR test administration are visible.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

I am ineligible for vaccination due to underlying health conditions, am I unable to attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

Do you require a specific type of COVID-19 diagnostic test?

Events require proof of either a negative PCR or antigen COVID-19 diagnostic test.

Will I have to wear a mask?

Guests are encouraged to wear a mask if they’d like to.

Category: General

Location and Parking

We are located at 401 W Van Buren St. Phoenix, AZ 85003. The Box Office is located on 4th Ave and the Main Entrance is on 5th Ave.

Unfortunately, The Van Buren does not offer on-site parking. Theres is limited street parking and some other lots around the venue that offer paid parking. It fills up quick though, so we recommend using Light Rail, Rideshare or other transportation when possible.

Renting The Van Buren

For special events such as corporate presentations or parties, weddings, galas, and more, please email us at vanburenevents@livenation.com or click here.

For concerts and other ticketed events, please email our general mailbox and include the proposed date and artist you are booking: info@thevanburenphx.com

We do not accept artist submissions, but you can take a look at one of our sister venues, Crescent Ballroom  or Valley Bar  if you are looking to book your band or a band you represent.

Seating

 

Unless otherwise noted, events at The Van Buren are general admission, standing room only.

 

 

The Van Buren features a mezzanine (balcony) level. If you are interested in purchasing tickets for this section, you may contact our Premium Seating Manager, VanBurenPremiumSeating@LiveNation.com or 480-907-6607

 

 

Category: Seating

Security Screening

​No, there is no re-entry. But why would you want to leave? The show will be great!​

Category: Security Screening

(Keep in mind, priority number 1 is to HAVE FUN! Just please do it without the items listed below)

• To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags with a single compartment (NO BACKPACKS) no larger than 12” x 6” x 12” and/or small clutch bags no larger than 4.5”x 6.5” (do not need to be clear).

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.

• Replicas of any type of weapon are NOT permitted.

• No drugs or drug paraphernalia, illegal substances of any kind.

• No outside food or drinks

• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.

• No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs) Without a photo pass

• No unsealed liquids or gels of any kind

• No jewelry or clothing that could inflict harm

• No stuffed animals or toys of any kind

**This list of prohibited items is subject to change at the discretion of venue management

Category: Security Screening

Tickets and Box Office

Yes! Some fees apply (ranging from $3-5), depending on the ticket price.

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at The Van Buren will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.thevanburenphx.com/calendar.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at The Van Buren.

 

As of March 15, tickets for events at Crescent Ballroom and Valley Bar may be purchased online, at Stinkweeds Record Store, or day of show at the door (depending on availability).

For questions you may contact:

Crescent Ballroom 602-716-2222

Valley Bar 602-368-3121

 

 

Yes, please provide the authorized party a photo or copy of your government issued ID and we will release your tickets to them.

 

 

 

Yes, please have the ticket(s) pulled up or dowloaded prior to reaching the entrance gates, with your phone’s brightness turned all the way up.

 

 

Tickets for events at The Van Buren are sold explicitly via TicketWeb, Eventbrite or Ticketmaster. Purchasing tickets from any third party reseller (StubHub, Vivid Seats, Seat Geek, Craigslist, etc.) is done at the sole risk of the buyer and is not recommended. We are unable to guarantee or verify validity of tickets purchased from a third party.

 

Tickets believed to be purchased for the purpose of resale may be canceled at the discretion of TicketWeb, Ticketmaster, Eventbrite or The Van Buren.

 

Any orders over the stated ticket limit on any event may be canceled at the discretion of TicketWeb, Ticketmaster, Eventbrite or The Van Buren.

 

 

Will call tickets are released on the day of show. Please see hours listed above. A government issued photo ID (of the original purchaser) is required to release will call tickets.

 

 

 

Refunds are automatically issued when an event cancels. Refunds will be provided via the original point of purchase (TicketWeb or Ticketmaster).

If tickets were purchased with cash at the Box Office, an in-person refund will be required. Please present your tickets or order confirmation number. Support acts are subject to change without notice.

Support acts are always subject to change, there are no refunds when support acts cancel.

 

 

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at The Van Buren will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.thevanburenphx.com/calendar.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at The Van Buren.

You can also leave a message for our venue box office and we will respond as quickly as possible (info@thevanburenphx.com – (480) 659-1641)

For status on upcoming events, please check our website (thevanburenphx.com)

 

Visit our Box Office located on 4th Avenue, just south of Van Buren Street.