FAQ

ADA and Special Needs

 

 

When a show includes reserved seating (sold via Ticketmaster or Eventbrite), please note the designated ADA seats available for purchase. For general admission events, please contact the Box Office to request ADA seating.

 

If you have an ADA or special needs request, please contact the Box Office in advance and we are happy to assist. Please call (480) 659-1641 or
Send us an e-mail
 and include your order confirmation number.

Age Restrictions

Age limits are specified for each individual event. Below are guidelines for those under the posted age limit. Due to capacity restrictions set forth by the local jurisdiction, all patrons regardless of age are required to have a ticket.

21+ Event: Ages 13-20 must be accompanied by parent/legal guardian. Ages 12 and under are not admitted.

18+ Event: Ages 13-17 must be accompanied by parent/legal guardian. Ages 12 and under not admitted.

16+ Event: Ages 15 and under must be accompanied by a parent/legal guardian.

13+ Events: Ages 12 and under must be accompanied by a parent/legal guardian.

All Ages Events: Ages 12 and under must be accompanied by a parent/legal guardian.

Location and Parking

We are located at 401 W Van Buren St. Phoenix, AZ 85003. The Box Office is located on 4th Ave and the Main Entrance is on 5th Ave.

Unfortunately, The Van Buren does not offer on-site parking. Theres is limited street parking and some other lots around the venue that offer paid parking. It fills up quick though, so we recommend using Light Rail, Rideshare or other transportation when possible.

Renting The Van Buren

For special events such as corporate presentations or parties, weddings, galas, and more, please email Maria Mwangi: mariamwangi@livenation.com

For concerts and other ticketed events, please email our general mailbox and include the proposed date and artist you are booking: info@thevanburenphx.com

We do not accept artist submissions, but you can take a look at one of our sister venues, Crescent Ballroom  or Valley Bar  if you are looking to book your band or a band you represent.

Seating

 

Unless otherwise noted, events at The Van Buren are general admission, standing room only.

 

 

The Van Buren features a mezzanine (balcony) level. If you are interested in purchasing tickets for this section, you may contact our Premium Seating Manager, VanBurenPremiumSeating@LiveNation.com or 480-907-6607

 

 

Category: Seating

Security Screening

​No, there is no re-entry. But why would you want to leave? The show will be great!​

(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.

• Replicas of any type of weapon are NOT permitted.

• No drugs or drug paraphernalia, illegal substances of any kind.

• No outside food or drinks

• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.

• No professional audio, video, or audio recording equipment – (including detachable lenses, tripods, zooms or commercial use rigs) Without a photo pass

• No unsealed liquids or gels of any kind

• No jewelry or clothing that could inflict harm

• No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags

• No stuffed animals or toys of any kind

**This list of prohibited items is subject to change at the discretion of venue management

Tickets and Box Office

 

Yes! Some fees apply (ranging from $3-5), depending on the ticket price.

 

 

 

As of March 15, tickets for events at Crescent Ballroom and Valley Bar may be purchased online, at Stinkweeds Record Store, or day of show at the door (depending on availability).

For questions you may contact:

Crescent Ballroom 602-716-2222

Valley Bar 602-368-3121

 

 

Yes, please provide the authorized party a photo or copy of your government issued ID and we will release your tickets to them.

 

 

 

Yes, please have the ticket(s) pulled up or dowloaded prior to reaching the entrance gates, with your phone’s brightness turned all the way up.

 

 

Tickets for events at The Van Buren are sold explicitly via TicketWeb, Eventbrite or Ticketmaster. Purchasing tickets from any third party reseller (StubHub, Vivid Seats, Seat Geek, Craigslist, etc.) is done at the sole risk of the buyer and is not recommended. We are unable to guarantee or verify validity of tickets purchased from a third party.

 

Tickets believed to be purchased for the purpose of resale may be canceled at the discretion of TicketWeb, Ticketmaster, Eventbrite or The Van Buren.

 

Any orders over the stated ticket limit on any event may be canceled at the discretion of TicketWeb, Ticketmaster, Eventbrite or The Van Buren.

 

 

Will call tickets are released on the day of show. Please see hours listed above. A government issued photo ID (of the original purchaser) is required to release will call tickets.

 

 

 

Refunds are automatically issued when an event cancels. Refunds will be provided via the original point of purchase (TicketWeb or Ticketmaster).

If tickets were purchased with cash at the Box Office, an in-person refund will be required. Please present your tickets or order confirmation number. Support acts are subject to change without notice.

Support acts are always subject to change, there are no refunds when support acts cancel.

 

 

 

Monday-Friday: 3:00-6:00 PM, open later on show days.

Saturday-Sunday: Open 2 hours prior to scheduled door time when a show is taking place, otherwise closed.

 

 

 

Visit our Box Office located on 4th Avenue, just south of Van Buren Street.

 

 

Load More